At HolyHopeShop.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds

1.1 Returns are accepted for items in any condition (opened or unopened) within 30 days of the receiving your purchased idem.
1.2 To qualify for a refund:

The return request must be initiated within 30 days of receipt of your order.
Proof of purchase, such as the order confirmation or receipt, must be provided.

2. Items Not Eligible for Refunds

2.1 The following items are non-refundable:

Final sale or clearance items explicitly marked as non-refundable.

3. Return Process

3.1 To initiate a return:

Contact our support team at hello@holyhopeshop.com with your order number and reason for the return.
Our team will provide the return address and any additional instructions.

3.2 Return shipping costs:

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your item.
You will ship your item(s) here: 3614 Delling Downs Drive Denver NC, 28037-9786 United States

4. Refund Process

4.1 Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4.2 If approved, the refund will be processed to your original payment method within 5-10 business days.
4.3 Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

5. Exchanges

5.1 We do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

6. Defective or Incorrect Items

6.1 If you receive a defective or incorrect item, please contact us within 30 days of receipt of your item:

Email us at hello@holyhopeshop.com with your order number and a description of the issue.
Attach photos of the defective or incorrect item for faster processing.

6.2 We will provide a replacement or refund for defective or incorrect items at no additional cost.

7. Contact Information

If you have any questions about our refund policy or need assistance with a return, please contact us:
Email: support@holyhopeshop.com

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Return Policy – Holy Hope Store

Return Policy

At Holy Hope Store, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of the original order date.

1. Eligibility for Returns

Returns are accepted for items in any condition.
Items must be returned within 30 days of the original order date.

2. Return Process

To initiate a return, contact us at support@holyhopestore.com with your order number and reason for the return.
Our support team will provide you with the return address and further instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Refunds will be processed once the returned item is received and inspected.
Refunds will be issued to the original payment method within 5-10 business days.

4. Exchanges

We do not offer exchanges at this time. Please initiate a return and place a new order for the desired item.

If you have any questions about our Return Policy, please contact us at support@holyhopestore.com.