Refund and Return Policy

At HolyHopeShop.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds

1.1 Returns are accepted for items in any condition (opened or unopened) within 30 days of the receiving your purchased idem.
1.2 To qualify for a refund:

• The return request must be initiated within 30 days of receipt of your order.
• Proof of purchase, such as the order confirmation or receipt, must be provided.

2. Items Not Eligible for Refunds

2.1 The following items are non-refundable:

• Final sale or clearance items explicitly marked as non-refundable.

3. Return Process

3.1 To initiate a return:

• Contact our support team at hello@holyhopeshop.com with your order number and reason for the return.
• Our team will provide the return address and any additional instructions.

3.2 Return shipping costs:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your item.
• You will ship your item(s) here: 3614 Delling Downs Drive Denver NC, 28037-9786 United States

4. Refund Process

4.1 Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4.2 If approved, the refund will be processed to your original payment method within 5-10 business days.
4.3 Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

5. Exchanges

5.1 We do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

6. Defective or Incorrect Items

6.1 If you receive a defective or incorrect item, please contact us within 30 days of receipt of your item:

• Email us at hello@holyhopeshop.com with your order number and a description of the issue.
• Attach photos of the defective or incorrect item for faster processing.

6.2 We will provide a replacement or refund for defective or incorrect items at no additional cost.

7. Contact Information

If you have any questions about our refund policy or need assistance with a return, please contact us:
Email: support@holyhopeshop.com